Interactive Teller Machines

Enjoy a more private banking experience, faster service, and personalized one-on-one service with Union Square Credit Union’s Interactive Teller Machines (ITMs). ITMs use the latest video chat capabilities allowing members to conduct financial transactions with the assistance of a live teller in a space or location that’s more like an ATM.

HOW IT WORKS

ITMs combine the ease and convenience of an ATM with a live teller experience. Connect in real time and face-to-face simply by touching the video screen onsite at the ITM location to choose a teller-assisted session. This initiates a two-way session allowing members to perform all the traditional in-branch teller transactions, including:

Access Union Square Credit Union accounts and loans
Cash checks
Withdraw cash
Deposit cash or checks
Setup and make loan payments
Setup and make credit card payments
Transfer funds between accounts
Make inquiries
View account balances

PERSONALIZED SERVICE

ITMs extend the boundaries of Union Square Credit Union allowing members to receive the standard of service they expect from Union Square’s professional tellers in more locations. Deposits made at an ITM are processed just as they are by a teller in-branch, and a member’s account security is never compromised. Video tellers will use the same authentication procedure as in-branch tellers before processing any transactions, including the option to use palm authentication with Verifast.

ATM CAPABILITIES, TOO

All ITMs have full-service ATM capabilities 24/7. Insert your Union Square debit or credit card to utilize the ATM. While operating as an ATM, the ITM can accept cash and check deposits. The machine cannot accept coins, and members cannot open a new account, apply for a loan, or purchase a cashier’s check at an ITM.

ITM locations:

Downtown Branch—lobby and drive-thru
1401 Holiday Street
Mon.-Fri. 8:00 AM-6:00 PM; Sat. 8:00 AM-12:00 PM
Parker Square Branch—lobby
2903 Kemp Boulevard
Mon.-Fri. 8:00 AM-6:00 PM; Sat. 8:00 AM-12:00 PM